Fulfilling Snowcone orders with Order Desk
How it works
A new order arrives
It appears in your Snowcone store in Order Desk. Print it and ship it at the Shipping Speed it shows. Economy (the default) means your cheapest tracked service, delivered within 8 business days. Faster speeds — standard (5 business days), express (2) and overnight — only appear once you've given us your prices for them.
To find the print files, click Show Metadata under each item. Each print_url is a file to print, and print_location tells you where it goes (Left, Right, Front or Back).
Ship it and add the tracking number
When the parcel leaves, add a shipment to the order with the carrier and tracking number. We'll let the customer know it's on the way. That's the only update we need — no status changes or folder moves.
Getting started
Create a store for Snowcone
In Order Desk, go to Account → Create New Store and name it Your Company - Snowcone.
Connect it in your Snowcone supplier portal
In the portal (we'll send you an invite), go to Integrations → Connect Order Desk and paste the Store ID and API key — both are in your Snowcone store under Settings → API.
Send yourself a test order
Click Send Test Order. It appears in your Snowcone store with a number starting TEST-. Don't make it — just move it to Canceled.
Problems with an order
Out of stock, a bad address, or a file that doesn't look right? Reply to any email from us with the order number and we'll help sort it out.
If an order needs to be cancelled, we'll email you. We only ever cancel whole orders, never single items, and we never change the items on an order — if the items change, we cancel it and send a new one.
Good to know
- We email customers about their orders, so you don't need to.
- Run everything from a main Order Desk store? You can copy Snowcone orders into it. Tracking you add there comes back to us automatically.
- Rather connect your own software than use Order Desk? Your supplier portal has an API for that — see Integrations → Your own software.